Refund policy

Order Cancellation

• You can cancel your order before it is dispatched.
• Cancellation is not allowed after the order has been shipped.
• To cancel an order, please contact our customer service team immediately.

Seller Cancellation

• DIONE UK does not initiate cancellations unless necessary.
• We may cancel orders in case of pricing errors, unavailability, or suspected fraud.
• You will be notified via email if your order is cancelled by us.

Product Exchanges

• Product exchanges are not currently offered.
• If you receive a damaged or defective product, please contact our customer service team.

Order Tracking

• Tracking information will be provided once your order is dispatched.
• You can track your order status through your account dashboard or via the tracking link sent to your email.

Refund Process

If a refund is approved, it will be processed within 5-7 business days. The refund will be credited back to the original payment method used during purchase.

Last updated: May 1, 2025. For any questions regarding shipping, please contact us.